Terms & Conditions

Foundation Play are committed to being as transparent as possible with parents with clear communication with our T&C’s.

Refund & Credit Policy

All parents are entitled to a refund or credit if the following criteria is met:

· Wraparound Club and Afterschool Clubs (Foundation Sports & Play) 48 hours notice is required before each booking day to be entitled to credit applied to your account or a refund.

· Holiday Club (Foundation Sports & Play): 24 hours notice before each booking day is required.

· We must have your cancellation in writing and not by phone or voicemail. You must email fareham@foundation-play.com to cancel your booking.

If the school closes no refund will be offered and credit will be applied to your account for future bookings. If we cancel your booking, you will be entitled to credit on your account or a refund. 

HMRC Tax-Free Childcare & Childcare Vouchers: we cannot refund either of these payments, credit will be applied to your account for future bookings.

If we cancel due to the behaviour of the child then you will be entitled to a refund for all remaining sessions that you are booked on for. This only applies to the specific sessions they have been cancelled from e.g. Holiday Club or Wraparound Club.

Payment

Whether it is HMRC TFC, Childcare Vouchers or online payments, all must be paid within 24 hours of your booking. If payment isn’t received within this timeframe your booking will be cancelled. If you have sent off for payment via childcare vouchers or HMRC TFC evidence will need to be provided to keep your booking in place.

Amendments to your booking

You are entitled to make changes to any booking, however, there is a set number of times you can change your booking. 

Holiday Clubs: You are entitled to make two changes to your booking.

After-school Clubs: You are entitled to make one change to your booking.

You may add to your booking as many times as you wish but you can only cancel days a set number of times to be entitled to credit/refund.

In the instance that you need to change your booking, you must email fareham@foundation-play.com

GDPR & Data Protection

At Foundation Sports we respect the privacy of the children attending the coaching sessions and the privacy of their parents or carers. Our aim is to ensure that all those using and working at Foundation Sports can do so with confidence.

We will respect confidentiality in the following ways: 

· Staff only discuss individual children for purposes of planning and group management. 

· Staff are made aware of the importance of confidentiality during their induction process. 

· Information given by parents to company staff will not be passed on to third parties without permission unless there is a safeguarding issue (as covered in our Safeguarding Policy). 

· Concerns or evidence relating to a child’s safety, will be kept in a confidential file and will not be shared within the company, except with the designated Child Protection Officer and the manager. 

· Issues relating to the employment of staff, whether paid or voluntary, will remain confidential to those making personnel decisions. 

· Confidential records are stored securely in a lockable file. 

· Students on work placements and volunteers are informed of our confidentiality policy and are required to respect it. 

· Data on our online register system Class4Kids & Magicbooking to not be shared or have GDPR guidelines breached

Sharing information with outside agencies

We will only share information with outside agencies on a need-to-know basis and with consent from parents, except in cases relating to safeguarding children or criminal activity. If we decide to share information without parental consent, we will record this in the child’s file, clearly stating our reasons.

We will only share relevant information that is accurate and up to date. Our primary commitment is to the safety and well-being of the children in our care.

Data Protection Act

We comply with the requirements of the Data Protection Act 1998, regarding obtaining, storing and using personal data.

GDPR

We will comply with GDPR guidelines as set out in the Data Protection Act.

Behaviour

At Foundation Sports & Play we expect children to behave and show respect to their peers and coaches. Below are conditions that every child must meet in order to continue taking part in our club.

1. If a child has made a number of wrong choices and been difficult to manage at times then the coaches will speak to parents about pupil's behaviour on an informal basis.

2. Child has continually misbehaved and has consistently disrupted the clubs for a number of weeks. Coaches and Josh (Managing Director) speaks to parents and discuss behaviour on a confidential basis. Parent should be informed that if this continues then their place at the club will have to be considered.

3. Child has made no improvement with behaviour and constantly disrupts the club. Josh will communicate with parents that the child will no longer be offered a place at the club and if payment has been made a refund will be offered for all of the missed weeks. If there is a waiting list, the child will be added to the waiting list and will be last on the list to give them time to think about their experience and behaviour at our clubs.

The ethos and culture of our clubs is to include every child in our sessions; however, we have a policy in place to manage behaviour for all participants to make our sessions as effective as possible. We are an award-winning sports coaching company and Ofsted registered childcare provide and we want you to experience why we are so highly regarded at every opportunity your child gets to attend our clubs.

We understand that children can make mistakes and are able to improve their behaviour. We are happy to offer children another opportunity to prove they can behave in our clubs. Upon returning to the club the child will follow the below process:

1. Child will be booked on via a paid trial (if a parent paid club) and on a free trial if the club is school funded. Parent will be provided feedback following the 1st session back with us at the end of the session.

2. Foundation Sports & Play coaches will make a decision following the club if the child is ready to return to our club.

3. Parent to be contacted by Foundation Sports following their decision on whether their child is ready to be booked on for the rest of the term

4. There will be a half-termly review of how the child has got on and if we are happy for them to continue attending for the rest of term then we will accept their booking permanently.

We hope it never gets to stage 1 of our clubs and the large majority of children behave fantastically at all our sessions, however we must put this policy in place for every child that attends our clubs.

Managing persistent lateness

The Area Co-ordinator will record incidents of late collection and will discuss them with the child’s parents or carers. Parents and carers will be reminded that if they persistently collect their child late they may lose their place at the coaching session. If persistent lateness occurs and we accept the child to continue attending then additional fees of £5.00 will be charged to the parent.

We would consider a time to be late to collect is over 10 minutes.